Keep a record of your complaint
When filing a complaint with the town, school district, utility company or any other agency or business, keep a record. It's sounds simple, but so many fail to make note of who they talked with, the dates, a confirmation or complaint number if available, the telephone number they called and other information that could make follow-up calls easier and less frustrating.
Keep the file in a place where you can locate it quickly and keep all correspondence in it - even copies of emails in case your computer crashes. If you don't know exactly where to submit a complaint, try calling your local library. It's an invaluable resource of information.
If the problem isn't solved within a reasonable amount of time, or there's no response to your complaint, call again and remember to take notes: keep track of people's names, what they say about getting your problem fixed and any other information that will be useful if you have to call again.
Don't give up. Sometimes it takes a while and a few phone calls to get someone who is efficient and will get the job done for you. But you're trying to improve your quality of life and that's worth all the effort you put into it.
