Unless you’re still waiting on your federal tax rebate check, you may not want to hear from the IRS so soon after the end of tax season. But the Holtsville office wants to share some good news about an employee.
Norma Brudwick, field director of the IRS’ Brookhaven Accounts Management Operation, a customer service organization, has won an executive award for outstanding service. Her unit responds to taxpayer inquiries.
In 2007, her operation closed over 400,000 taxpayer cases, and resolved almost four million telephone inquiries, increases of seven percent and nine percent, respectively.
“She believes that every level of the agency must be held accountable in order to gain the public’s trust,” the IRS said in a statement.
Last week Brudwick and 46 other metro area employees were honored in a ceremony on Ellis Island. A federal executive board representing 52,000 government employees in the metro area selected the awardees. An awards ceremony took place on Ellis Island last week. U.S. Attorney General Michael B. Mukasey was the keynote speaker.
--Carrie Mason-Draffen